Privacy Policy

This Privacy Policy explains how Clash of Odds collects, processes, stores and protects the personal information of players who access our platform in the Philippines. "Clash of Odds," "we," "us" and "our" refer to the platform operator. "You" and "player" refer to any individual who visits, registers with or uses our services.

By creating a Clash of Odds account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described here. This policy should be read together with our Terms and Conditions.

We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, which govern the collection, handling and protection of personal data in the Philippines.

We collect personal information that is necessary to provide you with a safe, functional and enjoyable experience on Clash of Odds. The categories of data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law or to support responsible gaming interventions with your explicit consent.

Clash of Odds collects personal data through the following means:

• Direct interactions: When you register an account, make a deposit, place a bet, contact support or update your profile, you provide data to us directly.
• Automated technologies: As you navigate the platform, we automatically collect technical and usage data through cookies, server logs and similar tracking technologies.
• Payment providers: When you transact via GCash, Maya or a Philippine bank transfer, we receive transaction confirmation data from those providers.
• Identity verification services: We may use third-party services to verify your age and identity in compliance with our platform policies and applicable regulations.
• Fraud prevention tools: Automated systems may flag unusual activity and generate associated data for our review.

We use your personal data only for specific, legitimate purposes. The primary purposes are:

• Account management: To create, maintain and secure your player account on Clash of Odds.
• Processing transactions: To handle deposits and withdrawals in Philippine Peso (₱) accurately and efficiently.
• Age and identity verification: To confirm that you meet our minimum age requirement of 21 years before permitting real-money activity.
• Platform improvement: To understand how players use the platform so we can optimise performance, fix issues and develop new features.
• Customer support: To respond to your queries, complaints and requests in a timely and effective manner.
• Fraud prevention and security: To detect, investigate and prevent suspicious or fraudulent activity that could harm you or other players.
• Responsible gaming: To monitor gameplay patterns and provide appropriate interventions where a player may be showing signs of problem gambling.
• Marketing communications: To send you relevant promotions, bonuses and updates, but only where you have given your consent. You can opt out at any time.
• Legal compliance: To meet our obligations under Philippine law, including record-keeping and reporting requirements.

Under the Data Privacy Act of 2012, we are required to have a lawful basis for each type of data processing we carry out. Our legal bases are as follows:

• Contractual necessity: Processing your data is necessary to perform the contract we have with you — that is, to provide the gaming services you have signed up for.
• Legal obligation: Certain processing is required by Philippine law, including anti-money laundering regulations and record-keeping requirements.
• Legitimate interests: We process some data to pursue our legitimate business interests, such as fraud prevention and platform security, provided these interests are not overridden by your rights.
• Consent: Where we rely on consent — for example, sending marketing emails — you are always free to withdraw that consent at any time.

Clash of Odds does not sell your personal data to any third party. We may share your information only in the limited circumstances listed below, and only to the extent necessary for each purpose:

• Service providers: Trusted companies that help us operate the platform, including payment processors, identity verification services, cloud hosting providers and customer support tools. All service providers are contractually bound to handle your data securely and use it only for the services they perform for us.
• Regulatory and law enforcement authorities: When required by law, court order or a legitimate government request, we may disclose data to the appropriate Philippine authorities.
• Fraud prevention agencies: To protect our platform and players, we may share data with fraud detection and prevention services.
• Business transfers: If Clash of Odds is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change and your rights will be respected.

All financial transactions on Clash of Odds — including deposits and withdrawals in Philippine Peso (₱) via GCash, Maya or Philippine bank transfer — are handled by our payment partners. We do not store full payment credentials such as GCash PINs or full bank account numbers on our servers.

We retain transaction reference numbers, amounts, timestamps and associated account identifiers as required to process your requests, handle disputes and comply with financial record-keeping obligations under Philippine law.

All payment data transmissions are encrypted using current industry-standard protocols. Your payment method must always be registered in your own name — we do not accept or process third-party payments.

We retain your personal data for as long as your account is active and for a reasonable period afterwards as required by our legal obligations. Our general retention approach is as follows:

• Active account data: Retained for the lifetime of your account plus a minimum of five years after account closure, in line with Philippine anti-money laundering record-keeping requirements.
• Transaction records: Maintained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable Philippine regulations, typically five years after account closure.
• Marketing data: Retained until you withdraw consent or for a maximum of two years from your last interaction with marketing materials, whichever comes first.
• Support communications: Kept for two years from the date of the interaction unless the matter relates to an ongoing dispute.

When data is no longer needed and the retention period has passed, we securely delete or anonymise it.

Clash of Odds uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• End-to-end encryption for data in transit using TLS protocols.
• Encryption of sensitive data at rest within our databases.
• Role-based access controls that limit data access to authorised personnel only.
• Regular security audits and vulnerability assessments of our systems.
• Secure, access-controlled data centres.
• Staff training on data protection responsibilities and confidentiality obligations.

While we take every reasonable precaution, no system can be guaranteed as completely secure. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.

Clash of Odds uses cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how the platform is used. A cookie is a small text file stored on your device.

We use the following types of cookies:

• Strictly necessary cookies: Required for the platform to function. These enable you to log in, navigate between pages and use core features. They cannot be disabled.
• Performance cookies: Help us measure how players interact with the platform so we can identify and fix issues. All data collected is aggregated and anonymised.
• Functional cookies: Remember your preferences — such as language settings or your preferred game lobby view — so you do not need to set them every time you visit.
• Marketing cookies: Used only with your consent to deliver relevant promotions and measure campaign effectiveness. These can be disabled at any time through your browser settings.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by Clash of Odds:

• Right to be informed: You have the right to know what personal data we hold about you and how it is being used.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: Subject to our legal obligations, you may request that we delete your personal data. Note that we may be required to retain certain data for regulatory compliance purposes.
• Right to object: You may object to our processing of your data where we rely on legitimate interests as the legal basis.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days. If you believe your rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

Clash of Odds is strictly for players who are 21 years of age or older. We do not knowingly collect, store or process the personal data of any person under 21 years old.

During registration, all applicants are required to confirm their age and provide verifiable documentation on request. If we discover that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data and take appropriate action in line with our Terms and Conditions.

If you are a parent or guardian and believe that your child has registered on Clash of Odds, please contact us immediately at [email protected] so we can act swiftly.

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players through the platform or by email.

We encourage you to review this page periodically to stay informed about how Clash of Odds protects your personal data. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms.

If you have any questions, concerns or requests relating to this Privacy Policy or the way Clash of Odds handles your personal data, please get in touch with our team. We take all privacy matters seriously and aim to respond to every query promptly.

• Email: [email protected]
• Data Privacy Officer: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Language: Filipino and English

For general questions about your account, terms of use or responsible gaming, please visit our FAQ page or review our Terms and Conditions.